Domestic Orders

Payment terms of Net 30 days will be accepted for domestic organizations with established credit. To establish credit, please provide a credit reference sheet to include a minimum of three business references. If you have not yet established credit, we do accept Visa/Mastercard or prepayment as payment options.

Shipments are FOB San Diego; shipping charges are prepaid and added to the invoice. Shipments are sent UPS unless otherwise requested. Federal Express or other carriers are available but require payment of additional handling fees.

 
  International Orders

Orders are shipped direct to our overseas customers. Prepayment in US Dollars is required for International orders. Please FAX or email the items you would like: shipping/handling charges (UPS Expedited) will be calculated and provided on a Proforma Invoice for your prepayment. Payment is accepted by Visa/Mastercard, by sending us a check in US dollars, or by wiring the money directly to our bank. Please contact us for bank details. Payments made by wire transfer are subject to an additional $40.00 fee. Foreign credit card payments are subject to a 2.5% International Credit Card Assessment fee calculated on the total amount of your order.

Shipments are sent UPS Expedited unless otherwise requested and generally arrive within 5 working days. All shipments are FOB San Diego, CA. Shipments can be sent collect using your preferred carrier account number however handling fees still apply.

  Order Online

You can also e-mail us with your order by filling out an order form, and send it to our e-mail address
orders@vp-scientific.com

  Order Form

Download Order Form (.doc)

 
  Shipping Damage

All of our domestic and international shipments are insured for the price of the products. If you receive damaged products from us you must report it to the shipping company and V&P within 48 hours to receive repayment.

For UPS damage claims call:

domestic (800) 742-5877, foreign (800) 782-7892

For Fedex damage claims call:
domestic:(800)463-3339, foreign (866) 477-7532

For V&P Scientific call:
domestic (800) 455-0644, foreign (858) 455-0643

Please save the damaged shipping boxes for the shipping company's insurance officer to inspect and when appropriate document damage with photographs.

  Warranty

• Equipment is guaranteed against defects of manufacture for a period of one year.
   

• Do not attempt to disassemble, modify, or open any product without the approval of V&P Scientific, Inc.  Evidence of any attempts to open and/or modify our product, including any peeling, puncturing, or removal of any labels will void V&P Scientific, Inc. warranty.
   

• Pins for pin tools and replicators

  At the time of shipment to you, we certify that the pins have been validated to the standards of the V&P Scientific Inc. Quality Control Department.  Validation includes thorough cleaning, testing using a FITC assay with the resulting CV listed on an attached Pin Validation Test Results sheet, and a visual inspection.  V&P also certifies that the pins are in new and pristine condition at the time of shipment.

   

  If pins are returned due to poor performance resulting from action by the customer, such as improper or inadequate cleaning, physical damage or other misuse, a charge for pin cleaning and/or replacement will be necessary.

  Returns

No returns on custom items. No returns on products that have been in contact with lab reagents (products such as wands, manifolds, reservoirs, pin tools, etc.).

There is a 25% restocking charge for returns due to customer ordering error.

We try to make sure you have ordered the correct product from the beginning. So if you realize, within a reasonable period of time, that you have ordered the wrong item, we will take it back. But in order to process the return and prepare the product for re-sale we have to charge a fee.

Returns are not accepted without a written authorization. Please contact us for return instructions by phone (858-455-0643) or email (sales@vp-scientific.com).

We would like to have an open return policy, but this is not practical given the nature of the work done by our customers. If the product has been used with hazardous materials (radioactive, biological, chemical) we cannot take it back. If the product has been used with a material that renders it useless or unsellable (such as a dye or material that leaves a visible residue), we cannot take it back. Unfortunately, in most cases this is what will happen to products once they have been used in a research setting.

As long as the product is used as it was designed to be used, then we will make every attempt to make sure that it is functioning for that purpose. Our products are under warranty for materials and workmanship for one year after purchase.
 

  Conditions

• All products are intended to be used for research purposes only. V&P Scientific will not be liable for use of this product for other than its intended purpose.
• They are not to be used for diagnostic purposes.

Product Changes

• We reserve the right to change specifications of our products at any time without notice.

 
  Foreign Distributors

Europe:
Web Scientific Limited
Radway Green Venture Park
Crewe CW2 5PR
United Kingdom
Ph: 44(0)1270 875172
Fax: 44(0)1270 878186
E-mail: info@webscientific.co.uk
Website: www.webscientific.co.uk
Contact person: Shirley Foster

Japan:
Sowa Trading Company, Inc.
Segi Building, 7-1, 1-Chome Iwamoto-cho
Chiyoda-ku, Tokyo 101-0032, Japan
Ph: 81-3-3862-2700
Fax: 81-3-3862-6300
E-mail: sowat@attglobal.net
Contact person: Susumu Kuwashima